Please read these Terms carefully before you book. They apply to man & van, furniture, pallet and UK–Europe corridor bookings with JKE MOTORS LTD (company number 16429643) via jkemotors.eu. By completing a booking you accept these Terms and our Privacy Policy. Last updated: 24 August 2026.
Fixed online price for the details you enter — extras only if the job changes
Full cash refund only if you cancel in writing within 48 hours of confirmation (standard bookings)
Pay JKE Motors only — never pay the driver cash for the booked job
You must list items and access honestly (floors, parking, lifts)
Live GPS tracking after you book — when the driver is assigned
Key points (read first)
We want you to book with confidence. The points below are the ones that matter most on move day — the full clauses follow.
• Fixed price: the price you accept is for the route, items, floors and date you entered. If the load or access is materially different on the day, we may re-quote, refuse the extra, or charge extras — we will explain before continuing.
• Cancellation (standard bookings, made 48h+ before collection): a full cash refund is only available if we receive your written cancellation within 48 hours of confirmation and payment. After that, no cash refund; we may offer 6-month company credit or a reschedule at our discretion.
• Short-notice bookings (under 48h before collection): not binding until we confirm a driver is assigned; then non-refundable. If we fail to attend or cannot complete the job on our side, we rearrange or refund in full.
• Under 48h before collection / no-show / no access: we may keep 100% of the price. No cash refund or credit.
• Once the collection window has started or the driver is dispatched, the booking has commenced — no customer-side cancel, refund or credit (clause 8.5), except where we fail to attend or complete — then clause 8.6 applies: rearrange at no extra cost, or refund of the booking price only.
• If our driver does not turn up: we rearrange or refund what you paid. We do not pay extra costs (another van, hotel, lost earnings).
• Inventory & access: inaccurate lists, blocked access, missing keys, or extra floors not declared are the most common causes of day-of disputes — please be accurate.
• Payment: pay only via jkemotors.eu (card/Stripe or bank transfer as shown). Do not pay the driver cash for the booked job unless we write to you first.
• Liability: we take reasonable care; cover is limited (see Liability). High-value items must be declared before collection. Pack fragile goods properly.
1. Parties and definitions
These Terms & Conditions (“Terms”) form a contract between you (“Customer”) and JKE MOTORS LTD, company number 16429643, registered office Coral House, Newhey, Rochdale, United Kingdom (“JKE”, “we”, “us”). “Services” means man & van, furniture, pallet, house move, UK–Europe corridor transport or related logistics services booked via jkemotors.eu or our staff. “Driver” means a person engaged or subcontracted by JKE to perform the Service. “Goods” means items you ask us to collect, carry or deliver. “Booking” means a confirmed order with a reference after you accept a quote and complete required payment steps.
2. Contract formation
A quote on the website is an invitation to treat, not a binding offer. A binding contract is formed when we issue written confirmation of your Booking (email or in-app) and any required payment has been received or authorised. We may refuse or cancel a Booking if details are incomplete, payment fails, Goods are unsuitable, access is unsafe, or we cannot lawfully or safely perform the Service. By booking you confirm you are 18+ and authorised to enter this contract.
3. Scope of service
We agree to use reasonable skill and care to collect, transport and deliver the Goods between the addresses and on or around the dates stated in the Booking. Times are estimates unless expressly agreed in writing as guaranteed time-critical. We may use employees, subcontractors or partner drivers. JKE remains responsible for coordinating the Booking subject to these Terms. Services do not include dismantling, assembly, packing, storage, waste disposal, crane work or specialist handling unless agreed in writing and priced.
4. Customer information and changes
You must provide accurate collection and delivery addresses, contact numbers, access details (floors, lifts, parking, permits, waiting restrictions), inventory, volume/weight, and any special requirements. If the actual job differs from the Booking (extra items, longer carry, more floors, failed access, congestion, waiting, redelivery, date change), we may adjust the price, reschedule, or refuse the extra work. You authorise us to contact you by phone, SMS, WhatsApp and email about the Booking.
5. Access, loading and attendance
You (or an authorised adult) must be present at collection and delivery with authority to hand over and receive Goods and sign any job sheet or electronic proof. If nobody is available, we may wait for a reasonable period, leave if safe arrangements fail, charge waiting/failed-attempt fees, and store or return Goods at your cost. You must secure suitable parking and loading access. Parking fines or congestion charges caused by inadequate access information may be charged to you. Drivers may refuse tasks that are unsafe, illegal, or beyond declared crew/vehicle capacity.
6. Packing, condition and prohibited goods
You are responsible for packing Goods unless packing is expressly included. Fragile items should be packed to industry standard. We may refuse wet, leaking, hazardous, illegal, perishable without agreement, cash, jewellery, documents of title, firearms, explosives, flammable liquids, or goods we reasonably believe are stolen or restricted. You warrant you own the Goods or have full authority to move them and that descriptions are accurate. Pre-existing damage should be noted before loading; we may photograph Goods and locations for proof of condition.
7. Price and payment
The price is the fixed quote for the details you provided, plus any agreed extras. Payment is due as stated at booking (card via Stripe, bank transfer, or other method we accept). We may require payment before collection. Late payment may attract reasonable recovery costs and interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. Card payments are processed by third-party providers; we do not store full card numbers. Trade accounts only apply if agreed in writing.
8. Cancellation, Refunds and Changes
8.1 Standard Bookings (made 48 hours or more before the agreed collection start window)
You may cancel a Booking and receive a full refund of the sums paid for that Booking (less any non-refundable third-party costs already incurred by us, which we will evidence on request) only if we receive your written cancellation request within 48 hours of the time the Booking was confirmed and payment was taken.
8.2 Once 48 hours have passed from the time of confirmation and payment, no cash refund will be issued. At our sole discretion we may offer:
• Company credit equal to the amount paid (valid for 6 months from the date of issue and usable only against future Bookings with JKE Motors); or
• Reschedule of the original Booking to a new collection date and time, subject to vehicle and driver availability and any difference in price.
8.3 Short-notice Bookings
Any Booking made less than 48 hours before the agreed collection start window is accepted subject to driver availability.
We will confirm whether a driver has been assigned within a reasonable time after payment.
Until we send written confirmation that a driver is assigned, the Booking is not binding and we may cancel it and issue a full refund.
Once we confirm a driver is assigned, the Booking becomes non-refundable. No cash refund will be given under any circumstances. At our sole discretion we may offer company credit or a reschedule only.
If the driver later fails to attend or the job cannot be completed due to any reason on our side, we will either rearrange the Booking at no extra cost or issue a full refund.
8.4 If you cancel or request a postponement less than 48 hours before the agreed collection start window, or if the driver attends and cannot complete the job due to access, inventory, attendance or any other failure on your side, we reserve the right to charge or retain 100% of the Booking price as costs and lost slot compensation. Neither cash refund nor company credit will be offered in these cases.
8.5 Once the collection start window has begun, or the driver has been dispatched, the Booking is considered commenced and no cancellation, refund or credit is available, except as set out in clause 8.6.
8.6 Failure to attend or complete on our side (all Bookings)
This clause 8.6 applies to every Booking (standard and short-notice) and prevails over clauses 8.2 and 8.5 if they conflict.
If the assigned driver fails to attend the agreed collection start window, or the job cannot be completed due to any reason on our side (including driver non-attendance, a vehicle we cannot replace in time, or our operational cancellation), we will either:
• rearrange the Booking to a new collection date and time at no extra cost for the original booked scope; or
• issue a full refund of the sums paid for that Booking.
That rearrange, or refund of the Booking price only, is the Customer’s sole remedy against JKE Motors for non-attendance or non-completion on our side. We are not liable for any additional costs you incur, including hiring another operator, hotels, storage, lost earnings, missed appointments, or other consequential or indirect loss, except where such liability cannot lawfully be excluded.
If non-attendance or delay is caused by events outside reasonable control (including extreme weather, accidents, strikes, border closures, sudden illness, road closures or network failure), we may delay or reschedule without liability for consequential loss. If we then cannot complete the Service, we will refund the sums paid for that Booking.
Nothing in clauses 8.1–8.5 entitles us to retain the Booking price where we have failed to provide the Service.
9. Tracking and communications
Live tracking links are provided as a convenience and may depend on device signal, app use and network coverage. Tracking is not a guaranteed continuous service and is not a substitute for staying contactable on the day.
10. Liability for Goods — basis of cover
Subject to these Terms, we accept liability for loss or damage to Goods caused by our proven negligence while the Goods are in our custody for the Service. Unless a higher limit is agreed in writing before collection and any additional premium paid, our total liability for loss or damage to Goods on a Booking is limited to the lower of: (a) the proven current market value of the affected Goods; or (b) £10,000 (ten thousand pounds sterling) in aggregate per Booking. This is a contractual liability limit, not an insurance policy sold by us. You should arrange your own insurance for higher values. High-value items (typically over £500 per item, antiques, art, electronics, instruments) must be declared in writing before collection or they may be carried at your risk above ordinary care.
11. Exclusions of liability
We are not liable for: pre-existing damage; owner-packed goods with inadequate packing; internal electrical/mechanical derangement not caused by external impact; loss of data; cash, jewellery, keys left in furniture, documents, precious metals unless listed and accepted in writing; self-assembly furniture stress fractures; soft furnishings soiling from normal handling; delay alone where the Service is still performed; indirect or consequential loss (including lost profit, business interruption, alternative accommodation, emotional distress) except where not lawfully excludable; loss or damage after signed delivery or after you take possession; events outside reasonable control. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by English law.
12. Claims procedure
You must notify us of visible damage or shortfall at delivery where reasonably possible, and in any event within 7 days of delivery (or scheduled delivery if lost) by email with Booking reference, description, photos and value evidence. Late claims may be rejected where investigation is prejudiced. We may inspect Goods and packaging. Fraudulent claims may be rejected and pursued. You must mitigate loss.
13. Customer indemnity
You agree to indemnify JKE against reasonable claims, costs and losses arising from: inaccurate information; prohibited or illegal Goods; lack of authority to move Goods; unsafe premises or access you control; injury or property damage caused by your negligence; and third-party claims resulting from your breach of these Terms.
14. Website and quotes
Website content is general information. Quotes depend on data you enter and may be withdrawn if wrong. We may update prices, corridors and these Terms. Continued booking after notice constitutes acceptance of updated Terms for new Bookings. Links to third-party sites are not endorsements.
15. Privacy
We process personal data as described in our Privacy Policy at /privacy to perform the contract, prevent fraud and meet legal duties.
16. Complaints
Contact bookings@jkemotors.eu or 07895 026462 with your Booking reference. We aim to respond within a reasonable time during working hours.
17. Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer rights in your country of residence where applicable.
18. Entire agreement and severability
These Terms and your Booking confirmation form the entire agreement for the Service and supersede prior discussions. If any clause is unenforceable, the remainder continues in force. A plain-English summary is available at /terms; if there is any conflict, these Full Terms prevail.
19. Company details
JKE MOTORS LTD · Company number 16429643 · Coral House, Newhey, Rochdale, United Kingdom · Bookings: bookings@jkemotors.eu · Ops: ops@jkemotors.eu · Tel: 07895 026462.
20. Waiting time, failed access and waiting charges
A short wait is normal. If the driver cannot gain access within a reasonable time (typically 15 minutes for standard jobs, 30 minutes for larger house moves) because you are uncontactable, keys are missing, parking is impossible, or access is unsafe, we may abort, redeliver, or store goods at your cost. Extended waiting beyond the included allowance may be charged at our published or quoted waiting rate.
21. Price changes and extras on the day
The fixed price is locked to the details in your Booking (route corridor, volume/items, floors, crew, date). Common extras: extra items not listed; more floors/stairs; long carry; parking permits you did not arrange; waiting; redelivery; dismantling/assembly not booked; congestion charges or tolls if not included. If the job is materially larger than booked, the driver may pause and we may agree a new price or complete only the original load. We will not invent charges without a reason tied to the actual job.
22. Refunds (clear rules)
Refunds are governed by clause 8 (Cancellation, Refunds and Changes).
Standard Bookings (made 48 hours or more before the collection start window): a full cash refund is available only if we receive your written cancellation within 48 hours of confirmation and payment (less any evidenced non-refundable third-party costs). After that, no cash refund is issued; at our sole discretion we may offer company credit valid for 6 months, or a reschedule subject to availability and any price difference.
Short-notice Bookings (made less than 48 hours before collection): the Booking is not binding until we confirm a driver is assigned. Once assigned, it is non-refundable. If the driver fails to attend or the job cannot be completed for a reason on our side, we will rearrange at no extra cost or issue a full refund.
If you cancel or postpone less than 48 hours before collection, or the driver attends and cannot complete due to access, inventory, attendance or any other failure on your side: we may retain 100% of the Booking price. Neither cash refund nor company credit is offered.
Once the collection start window has begun, or the driver has been dispatched, the Booking is commenced — no customer-side cancellation, refund or credit (clause 8.5), except where we fail to provide the service.
If we fail to attend or cannot complete the job on our side (including driver no-show): clause 8.6 — we rearrange at no extra cost or refund the sums paid for that Booking. That is the sole remedy. We do not pay extra costs such as another operator, hotels or lost earnings.
Card refunds, where due, go back to the same card; bank transfer refunds may take a few working days. Promotional discounts may have special conditions shown at booking.
23. Never pay the driver for the booked job
All payment for the Booking is between you and JKE Motors as shown at checkout and in your confirmation. Drivers are not authorised to renegotiate the main price or take cash for the booked job. Optional small extras only if clearly agreed with JKE and documented. If someone asks you to pay off-platform for the main job, refuse and contact us immediately.
24. Complaints (how we handle them)
Email bookings@jkemotors.eu or call 07895 026462 with your booking reference. Describe what happened, when, and attach photos if relevant. We aim to acknowledge within 2 working days and resolve within 7 working days where practical. Complex liability claims may take longer while we investigate. You may also seek independent advice (e.g. Citizens Advice in the UK).
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