Question 1

Will you put the price up on the day?

Accepted Answer

Not for the job you locked. You pay a fixed total online — not an hourly meter that climbs while people stand around. Be straight with us about items, stairs and access up front. If you add stuff or change the job later, we re-quote and you agree the new total before we do it. No doorstep haggling for “extra cash” is the deal on both sides.

Question 2

What if the van is late, cancels, or doesn’t show?

Accepted Answer

Moves can go wrong — traffic, breakdowns, illness. We don’t pretend otherwise. What we do: the job sits on our desk (not a random auction win), you get live GPS when a driver is assigned, and if we can’t run the job we refund in full. Same if you cancel 48+ hours before collection. We’ll always rather reschedule or refund cleanly than leave you arguing in a chat thread with no answer.

Question 3

What if you send the wrong van or the wrong crew?

Accepted Answer

That’s on us to match the job. Tell us volume, heavy items and stairs when you book so we send a suitable van and crew. If we get that wrong and the job can’t be done as booked, we fix it — rebook the right setup or refund. We’re not perfect; we own the booking instead of pointing at “a driver who bid on the app”.

Question 4

How do refunds actually work if something goes wrong?

Accepted Answer

Clear rules, not a fight: cancel 48+ hours before collection → full refund. We cancel or can’t provide the service → full refund. Inside 48 hours, we’ll still deal with it case by case (costs may already be committed). You book and pay with us directly, so you’re not chasing a marketplace middleman who says “talk to the driver”.

Question 5

What if something gets damaged?

Accepted Answer

We’re careful, but vans and stairs are real life — damage can happen. Tell us fragile or high-value items when you book so they’re on the job sheet. Goods-in-transit cover options apply as agreed at booking; claims need photos and notes from the day, not a vague “enhanced insurance” line with no detail. We’ll treat a fair claim seriously; we won’t pretend every chip is impossible.

Question 6

How is this different from marketplace / bidding apps?

Accepted Answer

Book direct with JKE: one operator, one fixed price, one team, live GPS. No bidding war, no mystery van that won the auction, no mid-move haggling, no “driver cancelled — refund refused” ping-pong. Marketplaces can be fine for some people; if you want a named operator and a locked price, that’s us.

Question 7

Do you only cover Manchester?

Accepted Answer

No. We are a Greater Manchester / UK-wide operator — we book man and van across the UK and run Europe corridors too. Same book form, same fixed-price style — not a one-city side hustle.

Question 8

How much does it cost?

Accepted Answer

Depends on distance, load and crew. Short local jobs often start around £49; bigger or longer moves cost more. You see the fixed total for your postcodes and items before you pay — no surprise hourly bill at the end.

Question 9

How do I book and pay?

Accepted Answer

Easy online booking: postcodes, items, day, fixed total, pay by card (or bank transfer if needed). Live GPS when the driver is assigned. About a minute to quote.

Question 10

Can you move sofas, furniture, pallets, Marketplace finds?

Accepted Answer

Yes. List what you’re moving and access notes (stairs, parking). We’ll price the job as booked. Wrong list in = wrong plan out — that’s the honest bit.

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